What is happening? What is the current status of this issue?
The issue is now resolved. We are sincerely sorry for any inconvenience or trouble this has caused. If you're having still problems, simply try again within 15 minutes. For more information, please see the rest of this article or reach out to us.
SYNCbits servers saw increased load (an increased number of customers were using SYNCbits at the same time), which caused our servers to stop answering to some requests.
Is my data safe?
Yes. We have no evidence or suspicion that any data was exposed.
Do I need to change my password?
There is no need to change any of your credentials.
How am I affected?
If you launched MoneyWiz during the downtime, you might have seen a message that your password was changed and that you've been signed out. Your data would disappear but if you did not remove MoneyWiz from your device, it's still stored in your local database file.
Don't worry - this is a standard message when MoneyWiz cannot access your SYNCbits account. You won't be able to sign back into your account until the servers are online again but once they are, signing back in will restore your data immediately. Stay tuned for updates and do not attempt to reinstall MoneyWiz on your devices in order to fix the issue - this will not work.
While the issue is being worked on, all SYNCbits related websites (such as the SYNCbits portal) are offline as well. There's no need for concern - those services are just hosted on the same server that went offline.
Please note that you'll need to provide your SYNCbits credentials in order to sign back in. Not sure how to sign back in?
But I don't remember my password!
Please check this support article.