This guide is written with MoneyWiz for Mobile in mind. Need one for Desktop? Click here!
What to do if you have deleted an account and that caused problems or made some other change that you'd like to revert?
It is not currently possible to revert a change to your data. MoneyWiz does not have an "undo" feature and your SYNCbits account holds just one instance of your data - the current one. We cannot revert to an earlier version. But that doesn't mean you're out of options. Read on to learn what you can do.
Step 1 - quit MoneyWiz on all devices
When we read customer messages describing some incidents, we sometimes read that users "launch the app on other devices to check if the changes have populated there as well". Don't do this! If everything works as it should, those changes will get populated on other devices - if we can prevent this from happening, we have a database file we can use to restore your data! By launching the application on other devices, you take away this solution from yourself.
Another reason for this is that MoneyWiz for Desktop features automatic backup of your database - it has to be enabled first but even if enabled, it keeps just a certain number of previous backup files. If you keep launching and quitting MoneyWiz on your device, you are overwriting the previous backup files with the current backup - which is of no use due to the incident.
To sum up: if something happened, please quit the application on all devices and do not launch it for now. If possible, get one or more devices offline so that background sync does not work either.
Step 2 - check for backups
MoneyWiz for Mac and Windows feature automatic backup solution that you might have enabled. Please check the backups directory if you have any backups with a recent date. If yes - please copy them to a safe location and start working on restoring those backups.
If you did not enable this feature, please check if you have other backup solutions enabled. Mac users might be using Time Machine to backup their entire drive and iOS users might have iTunes or iCloud backup enabled. Any sort of snapshot of your drive would contain MoneyWiz data!
Step 3 - contact us
Please write to firstname.lastname@example.org calmly describing the situation:
- what happened and on which device,
- are you using MoneyWiz on other devices?
- if yes - did you manage to quit the application on them in time?
- do you have any other backups of your data, such as Time Machine on Mac?
We'll do our best to assist you in restoring your previous copy of data.