This guide is written with MoneyWiz for Desktop in mind. Need one for Mobile? Click here!
When you connect to your bank in MoneyWiz, the application forwards your authentication request to Salt Edge (one of our Online Banking integration partners) so it can connect to your bank. In case this connection gets somehow broken (you disconnect the account, encounter a network error, etc) and you try to connect again, you might encounter an "You have already used these credentials with this provider" error. Don't worry, it's an easy one to fix.
Solution 1: check if your bank is PSD2-ready (recommended)
PSD2/Open Banking are new laws that force European banks to make it possible for third-parties to extract banking data (with your permission of course) so you can decide how you want to view it. The error we're discussing in this article only happens in non-PSD2 connections so you should check if your bank is already available using the new protocol and if yes -- connect to it instead.
Solution 2: delete old connection to make room for new one
In case your bank is not PSD2-ready (e.g. it is based outside of Europe), you should simply delete the old connection and try again. To begin, sign in to your Salt Edge Dashboard account (your e-mail will be the same as your SYNCbits e-mail; if you cannot recall your password, you can reset it here) to see your existing connections:
Click on the connection that is causing trouble and then find the "Delete" button:
Once the connection is deleted, you can attempt to make a new one by connecting to this bank in MoneyWiz once more.